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Cyralek
New Contributor

User Cannot Add Videos when clicking "Engage Your Attendees"

Here is a screenshot that the user is seeing.

 

We have already updated their policy and firewall rules to allow access.

 

Capture-1.PNG

6 REPLIES 6
AshC
LogMeIn Contributor

Re: User Cannot Add Videos when clicking "Engage Your Attendees"

@Cyralek   Is this the only Organizer in your group experiencing this issue?  

 

If so, have they tested through a different PC or LAN? 

Cyralek
New Contributor

Re: User Cannot Add Videos when clicking "Engage Your Attendees"

Let me check and get back with you.  Thanks very much!

Cyralek
New Contributor

Re: User Cannot Add Videos when clicking "Engage Your Attendees"

User is the only organizer with this issue.  2 others are able to add videos.  Issue persists across different PC or LAN.

Chris Droessler
Respected Contributor

Re: User Cannot Add Videos when clicking "Engage Your Attendees"

different web browsers?

Cyralek
New Contributor

Re: User Cannot Add Videos when clicking "Engage Your Attendees"

User has tried with Microsoft Edge, and Google Chrome, and the issue persists with both.

AshC
LogMeIn Contributor

Re: User Cannot Add Videos when clicking "Engage Your Attendees"

@Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further.