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Video Sound Problem

How do we solve the sound problem of this video that we recorded with GoToWebinar. There is no sound in the video even though we have recorded images and sound.

https://register.gotowebinar.com/recording/7967577337758298125 

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Re: Video Sound Problem

@globalnet   If this video was recorded directly to the cloud, and no one heard any audio problems during the broadcast, then there may have been an issue during the conversion process thereafter. 

 

Please call into Customer Support at your earliest opportunity to see if the original files exist for us to check:  https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151