I'm having the same issue right now. 2 different attendees, both on PC's reporting a black screen. I had them log out and come back in, but that did not fix it. If it helps, we are using the classic webinar option.
@Leigh Strinsky Sorry to hear about that!
Are these the only two in attendance currently?
If they are isolated, do you know how they are connected, with what hardware etc?
Have you already tried rebooting the presenting PC?
I have experienced the same thing as an organizer earlier this year. Today my boss experience the black screen.1st occurrence:
For everyone else having this issue, what Malware application do you have in place?
Lastly, I'm about to check if my boss has the latest version of gotoMeeting. If not, we will have to update and wait to see if the problem persists.
So I'm having the black screen issue as an attendee. There about 10 people on each call and I'm the only one with the problem. When the presenter stops and then restarts his screen sharing I can then always see his screen. A couple of times when he didn't stop and then restart his screen sharing, I saw a black screen in the beginning, but then as he shared materials from another attendee then the problem resolved. Once I can see his creen I can always see it for the duration of the webinar.
I have been on the phone with gotomeeting for several hours. Case #10347875, still no resolution. Can you solve this problem?
Thanks Chris. Prety sure GoToMeeting customer service reps checked and made sure that the video drivers were current during one or more of the sessions where I turned over control of my computer to them, but couldn't hurt to check again.