Webcam no longer connecting - just spinning wheel

[Nemko]

I have done dozens of webinars using webcam. Now, in my last webinar the webcam would not start - just showing the spinning symbol.  And when I now book new webinars, the webcam feed just show spinning symbol.

I can see may camera(s) in the setting function.
I have tried different PCs, different webcams and different browsers - still the same issue.

Desperate for ideas as new webinars are planned! 

[KateG]

Hi @Nemko 

Welcome to the GoTo Community. It could be a firewall or antivirus issue. Can you temporarily disable your firewall or antivirus software to check if they are blocking the webcam access? 

[benkorton33]

I'm also encountering this issue where my webcam no longer connects and only shows a spinning wheel. This problem began during my last webinar, and now the webcam feed remains stuck on the spinning symbol for all new webinars I book.

I've tried the following troubleshooting steps:

Verified that my camera is recognized in the settings function.
Used different PCs, webcams, and browsers.
Despite these attempts, the issue persists. If anyone has experienced a similar problem or has suggestions for resolving this, I'd greatly appreciate your help as I have upcoming webinars planned and need to resolve this issue urgently.

[KateG · Accepted solution]

Hi @Nemko, 

Welcome to the GoTo Community. Sorry to hear you are having trouble. 

Most of the time, this is due to the use of a VPN or restricted access due to a Firewall Configuration. Also Note, Webcam Port configuration, GTW recommends UDP 1853, used for integrated webcam video support and Voice over IP (VoIP) and in-session communications.