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Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
Hi Sequoia,
Please take a look at this support article about managing unidentified callers. This currently only applies to GoToMeeting and unfortunately not GoToWebinar.
Essentially, if a person only dials in, the system does not know who they are either as there is no connection to an endpoint software where a name would have been entered. In GoToMeeting, you can see unidentified callers and rename them if you find out who they are, but that functionality is not in GoToWebinar at this time. The best practice would be to encourage attendees to join from either a computer or one of the mobile apps so that they are able to input their information.
Thanks,
Adrian
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
Hi Kyle,
They may have registered for the webinar but only dialed into the audio portion of it and never connected from their computer. The attendee report only shows attendees that join the webinar from their computer or smartphone.