Hamachi Cancellation And Refund

[gerohero]

I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged even I don't want to subscribe it. I never have a plan to subscribe the Hamachi premium (256 computers). Can you make a cancellation and refund back to me?

I live in Malaysia and there is no contact support from Malaysia.

[GlennD · Accepted solution]

Hi @gerohero, I have opened a support ticket for you and someone will contact you to assist.

[gerohero]

Thanks for the assist GlennD.

Pablo from GoTo Customer Support already help me to solved this matter. My subscription has been cancel and now I'm waiting for the refund. Will update later once I received the refund.

[gerohero]

I already received the refund today. Thanks for the assist.

[SAW1]

Hello,

I need to cancel my annual Hamachi Standard subscription. I just realised there was a charge on 21/03/2024, order ID LWRKCO3L710000B. I haven't used it for the last few months. Could you please help me to cancel the subscription and issue a refund? No speaking good English to call the support. Please use email.

Thanks.

[GlennD]

Hi @SAW1,

I have opened a support ticket for you and someone will be in contact to assist.

[SAW1]

Hi Glenn, 

Thanks for your reply. 

Can you please tell me where can I find the support ticket?

Thanks.

[GlennD]

@SAW1 If you visit the support site and you are signed into your account you should be able to see it under My Cases. The number is #20213630

[RowanImm]

Can anyone help me to change my payment from autopay to manual pay?

Because the subscription is auto renewal and charged into my Credit Card, I can't remove my card from payment method. Also i can't find Payment Options in  Admin Menu to turn off Autopay.

I live in Indonesia and there is no contact support from Indonesia.

Thank You.

[GlennD]

Hi @RowanImm,

 I have opened a support ticket for you and someone will contact you to assist.