Cancel Autopay Method

[RowanImm]

Dear GlennD,

Hopefully it's been set to off for autopayment.

Thank You.

[NikolaosCha]

I want to cancel my current Hamachi subscription (seems to renewed on the 3rd of June) and the selection for automated renewal. Unfortunatelly, there doesn’t seem to be a way through my panel to do it by myself. Also, I wish to get a refund for my credit card charge (invoice number IN93AA1186857). Thank you in advance for your help.

[GlennD]

Hi @NikolaosCha, I have opened a support ticket for you and someone will be in contact to assist. 

[klcomputer]

I subscribed 3 weeks, and the speed is horrible, you can check your record of my activities  ,barely can use the services. Unfortunately Hamachi had charge me an annual fee and I cant find any option to cancel my service, very fishy and unethical and the subscription is auto renewal and charged into Credit Card. I can't remove my card from payment method either.  Can you pls make a cancellation and refund back to me?

I live in Malaysia and there is no contact support from Malaysia.

[GlennD]

Hi @klcomputer,

You purchased an annual plan which is why you were charged. I will open a support ticket for you and your request.

[techspot]

Hi, 

I use the program some years now,

i dont know how i did it, but i see two active subscriptions,

And today i got billed for second time,

There is no reason for two subscription , i use the program for one network,

Can i cancel the second subscription and get refund for the second billing?

Thanks,

[GlennD]

Hi @techspot,

I see that you already tried calling Support but disconnected before speaking to anyone. I have completed the support ticket for you and someone will be in contact to assist you with this.

[andy14]

I am currently using Hamachi Network Standard and noticed that my subscription was automatically renewed for another year (billing date: 2024/7/7), which was not my intention. Therefore, I would like to request a refund for this charge.

My original subscription was valid until 2024/7/7, and I purchased two Hamachi Network Standard subscriptions on 2024/7/5. I intended one to extend the current service and the other to establish a new network in the future.

Please reply via email as there is no option for Taiwan in the phone selections.

Thank you.

[GlennD]

Hi @andy14, a support ticket has been opened for you.

[klcomputer]

Dear Glenn,

Thank you for your reply.

Please note I was given no option for any monthly subscription , the only option given was the yearly subscription and after paying for it, doesn't perform as advertised. 

I had look for another alternative, and I want to cancel the subscription but my credit card information is hooked in the system and there is no option to remove my card details. I barely used for a week by the way. 

So kindly please assist to cancel/refund and remove my credit card from the billing. 

I'm from Malaysia , and the is no option to request a call back or call the support.. Please support via email.