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kbar
Active Contributor

Blank screen when controlling a Mac system

When I use LogmeIn central to remote into a Mac running OS Version 12.0.1 from a PC I'm getting either a blank (black) screen or just the menu bar and the desktop background. This happens on the second time I remote in -- rebooting the system will fix it. The first time I use logmein against this machine, it works fine. Subsequent session yield either the black screen or just the menu bar.

 

I've given LogMeIn the correct privacy rights in the mac control panel as LogMeIn control works correctly after a reboot.

 

The LogMeIn products on both PC (controlling system) and Mac (controlled systems) are upto date.

2 REPLIES 2
AshC
LogMeIn Contributor

Re: Blank screen when controlling a Mac system

@kbar  Thanks for reporting this.  We have an update coming shortly that may help with this Mac behavior. 

lesyk009
New Contributor

Re: Blank screen when controlling a Mac system

Idk about you but I've always had trouble with logmein on macs, routinely hang or cant access them for some reason. Also just generally always slower and lag more than PCs. What you might wanna try in the mean time is to restart the logmein in service (if you can ssh into the device). 

First command below requires admin privilege's to run, and it shuts off the logmein mac equivalent of a PC service. 

sudo launchctl unload -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist

 

Next one turns it back on, doesn't require a password to run. 

sudo launchctl load -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist