The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

brunolopes2's avatar
brunolopes2
New Member
7 years ago

Customer service survey

Hello,

 

Today I opened a case and I would like to know if there's a customer survey after the resolution of the case. Yeah... I didn't have a good experience with an agent today. 

 

If this is the wrong place to post this, my apologies, but I couldn't find any other channel to keep the company aware of what type of support is being provided. 

3 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Thanks brunolopes2 , I will share the feedback with our support teams.

  • brunolopes2's avatar
    brunolopes2
    New Member
    7 years ago

    Thanks for replying AshC,

     

    Actually the case was resolved on my end. The case number is 16328093.

     

    The issue is how the case was handled. Points to improvement: I would say soft skills in general. My problem could be resolved in the first call, but he insisted to send us to the support website instead of understand what we were reporting. 

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hello brunolopes2 ,

    I am sorry if your recent support experience was poor.

    If you have a case that remains unresolvd, you may post that number here so that we can look into it further.

     

    Also, describing your issue in detail may yield some insights through the Community here.