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jjones-tcp's avatar
jjones-tcp
New Contributor
5 years ago
Solved

Logmein takes up 4GB of ram and lots of cpu

Hello - we have a Dell Precision workstation we support and Logmein is taking up 4GB of ram and pegging the cpu to 100% sometimes.  We've tried reinstalling Logmein and updating video drivers to no avail.  I can't find much online about this type of issue.  Anyone else run into this and have any suggestions?

 

Here's an event log detailing the memory usage.  

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: LogMeIn.exe (12188) consumed 40939626496 bytes,

  • Robertrr's avatar
    Robertrr
    4 years ago

    FYI, Support had be disable the LogMeIn AV Management feature, and so far I have not seen the issue for 24 hours.  Not claiming victory yet but I thought I'd pass it on.  Add the below entry in the Registry:

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\AVManagement]
    "Disabled"=dword:00000001

     

     

    Robert

12 Replies

  • tcp1's avatar
    tcp1
    Active Contributor
    4 years ago

    Thank you!

    We also have verified this fix works on two affected machines so far.   Will test on a few more.

  • Robertrr's avatar
    Robertrr
    Active Contributor
    4 years ago

    FYI, Support had be disable the LogMeIn AV Management feature, and so far I have not seen the issue for 24 hours.  Not claiming victory yet but I thought I'd pass it on.  Add the below entry in the Registry:

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\AVManagement]
    "Disabled"=dword:00000001

     

     

    Robert

  • jjones-tcp's avatar
    jjones-tcp
    New Contributor
    4 years ago

    Confirmed - no Adobe CC.

     

    We did uninstall most of the Dell stuff.

     

    The Microsoft case was inconclusive.   They don't do root cause analysis for third party apps.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Robertrr  I appreciate the update.  Were you able to send this data to the Support agent handling the case as well? 

     

    jjones-tcp  Please let us know how the troubleshooting goes.  

     

    Thanks. 

  • jjones-tcp's avatar
    jjones-tcp
    New Contributor
    4 years ago

    I don't believe we did have Adobe CC on there.   We did uninstall some of the Dell stuff.   I'm going to ping my boss on this thread as he took over on this one and had opened the MS case, etc.   He may have more details for you.

  • Robertrr's avatar
    Robertrr
    Active Contributor
    4 years ago

    Wow, you're still having this issue after more than a year!  That doesn't bode well for our chances of resolving this anytime soon.

     

    Out of ~ 150 endpoints, I'm only seeing this on a single Dell XPS PC.  This particular office has five other identical PCs that are basically configured the same, and are so far unaffected by this issue.  I did get a 3-4 day reprieve from this issue a few weeks ago after I updated the Adobe Creative Cloud application on this PC.  The CC app would not launch, and none of the Adobe apps had updated in quite a while.  I manually installed the latest CC app, then updates all the Adobe apps to the latest versions and removed the multiple old versions that were still installed.  After that, the LMI issue disappeared for several days, but then came back.  I'm wondering if you have any of the Adobe Creative Cloud apps on your PCs, or if you had uninstalled any of the Dell Support applications.  I uninstalled all of the Dell apps except for Dell Update.

     

    Robert

  • jjones-tcp's avatar
    jjones-tcp
    New Contributor
    4 years ago

    Robert,

     

    We are facing this on 10 or more machines.   Dell Precision Towers, probably 3-4 years old, some Dell Latitude and potentially Dell optiplex units.   We have reinstalled Windows but the issue persists and makes the PC unusable.   We've been forced to use Splashtop as a workaround on these machines for remote access.   Logmein support has this with their tier 2 support but its slow going with LMI support.    We opened a critical support case with Microsoft for $500 and they proved its not Windows, hence the ball being back in LMI's court.   

  • Robertrr's avatar
    Robertrr
    Active Contributor
    4 years ago

    Has anyone ever found a resolution for this issue?  I'm having the same issue and Support has not been able to resolve it.  I have over 100 PCs using LMI and only one is having this issue.

     

    Thanks,

    Robert

  • jjones-tcp's avatar
    jjones-tcp
    New Contributor
    5 years ago

    Thanks AshC.   We tried the latest Dell video driver for the OEM card and are having the same issue.  Thanks for the suggestions.  We'll call in.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    If Dell has no driver updates available on their website, then you may want to call into Customer Support when you have access to the problem machine, in order to collect log files and compare those with Windows events.