Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their cursor moving around but the screen is black. We can get the black screen to stop by ending remote control and launching remote control over and over again until it finally works. This only happens when we are remote controlling an RDP session, other Windows hosts work 100% of the time. We've tried changing the color quality but it doesn't appear to solve the issue.
Mouse moving on customer session:
Relaunching remote control to fix it:
Solved! Go to Solution.
I have a client that just started doing the same. No fix yet.
If I use LMI and start the RDP, the RDP is blank. If I RDP into the client and use the RDP on their machine to get to the server, then it's fine.
In case there is a user rights conflict there, are you able to test a possible solution by restarting the applet as a Windows System Service?