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Active Contributor

Re: Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

We cannot attempt this method.

1) It is a tablet, not a phone.

2) Alternate method involves rooting the device, which is not an option.

LogMeIn Contributor sv5
LogMeIn Contributor

Re: Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

I have discussed it with the DEV team and the investigation has started. At this point I cannot tell any ETA, but I will provide it as soon as possible.

Thank you for your understanding.
Regards,
Sandor

LogMeIn Contributor sv5
LogMeIn Contributor

Re: Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

Hello again!

 

The possible fix is available on Live, the new Android applet version is 7.11.8.
Please feel free to try it and give us a feedback whether it solves the issue.


Regards,
Sandor

Active Contributor

Re: Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

Thank you!

We have tested the update and it now works.

LogMeIn Contributor sv5
LogMeIn Contributor

Re: Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

Great news!

Have a nice day!