Dual monitors - 2nd screen will close when connected remotely

[metalmancpa]

Every time I log in, and randomly if idle for a few minutes once logged in, my 2nd monitor screen will close, and I have to go into options and select multi-monitor again. Any ideas?

[metalmancpa]

I am running Version 1.3.5489 client. Recently I have started to have Multi-Monitor issue. In short, I will log in and open both monitors. Sometimes randomly, and all the time when I first log in, the 2nd screen goes off, and under options goes back to checking the single main monitor. I turn it on again and work. When I stop working for a bit or screen goes to sleep, when I go back on the 2nd monitor goes off again. Drivers are updated on both ends. any ideas?

[GlennD · Accepted solution]

Hi @metalmancpa, welcome to the community.

This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.

[nikzum]

I have the exact same problem. Please help!

[GlennD]

Hi @nikzum, welcome to the community.

Do you have 2 monitors connected to the computer you are accessing?

[nikzum]

Yes, I have two monitors at each location.

[GlennD]

Thank you. I checked the support ticket comments for metalnancpa and they did not have actual monitors connected, so I would recommend calling our toll-free support if possible so they can investigate your issue directly.

[nikzum]

Ok. For reference, it happens every time without fail when I log in. For the first 5 minutes, I can only access one screen. There is no option to connect to the second screen. But then at around that 5 minute mark, the screen flashes about 5 or 6 times slowly, and then it gives me the option to change monitor settings to 2-screens.