Pro Discussions

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Remote sessions automatically close or disconnect
It has been happening all the time. I pay a lot of money each month and the service is very poor!!! It used to work, but since some time its been working awfully. Do you mean I have to talk to a techinician to solve this issue????
roxy-2013
New Member
11 days ago
20Views
0likes
1Comment
Account registration failed.
https://www.logmein.com/products/pro/trial Account registration failed. Sorry, we're having trouble processing your request. Please try again later. For assistance, please contact Customer Support. Error Code: c9781c9d-823b-4864-b93a-01c7c844817f How can I fix this?
Solved
broderickgonni
New Member
23 days ago
31Views
0likes
1Comment
Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))
Getting this error when connecting to a client. So far only one member of my team can connect to this client but everyone else gets this error.
Solved
Danny6
New Contributor
26 days ago
3.6KViews
0likes
32Comments
I want my account and data deleted
I wish to do the same as people in these previous discussions have expressed: Deletion of my account | GoTo Community How do I delete my account? | GoTo Community None of the posted links in the discussions work for me. Please just delete my account and data. All the best, Someone who does not want to be here
Solved
guywhowantstogo
New Member
28 days ago
81Views
0likes
2Comments
When does "Logmein Pro" supports under Apple Silicon macs (macOS) audio support?
Hello, I have this question: Is it possible to give a date or timeframe for when this feature will be available? Audio support is very important to me because it's the only way I can subscribe to the product. Thank you.
sm_a
Visitor
29 days ago
55Views
0likes
2Comments
Dual monitor selection not showing
Hi all, I cannot see the monitor selection in the menu bar of Logmein Pro. I've tried several options: Rebooted host machine Rebooted client machine tried different port options for dual monitors. Updated client side Logmein software Updated host side Logmein software My setup is Windows server 2016 (host) and Windows 11 (Client). I can use the dual monitor setup on the Windows 11 box fine. Monitors are connnected via HDMI to a dual monitor USB C connection from a 2 monitor adapter. There is no monitor selection in the top logmein me menu bar and I've never had this option. Help, greatly appreciated.
Solved
Holeshot
Visitor
2 months ago
57Views
0likes
4Comments
Single sided printing
Just added new printer. I need to remote print and i can not single side print when using it remotely. The printer is able to single side print if not printing through Log Me in. Solution? Thanks
Solved
MillerChiro
New Member
2 months ago
23Views
0likes
1Comment
Security Vulnerability within LMInfo.sys
Hi, I have tried to log a support case but the page is constantly reloading therefore I need to post here. Our endpoint security product has detected the lmiinfo.sys as being an potentially unsafe application. Having looked into this, we can see a PoC to exploit this vulnerability for privilege escalation to SYSTEM permissions. https://github.com/alfarom256/LogMeInPoCHandleDup We have checked and there's no update available for the LogMeIn clients. Could you please confirm when this will be patched and whether there's any action required on our side? Files: C:/Program Files (x86)/LogMeIn/x64/lmiinfo.sys EAC1B9E1848DC455ED780292F20CD6A0C38A3406 C:/Windows/System32/drivers/LMIInfo.sys EAC1B9E1848DC455ED780292F20CD6A0C38A3406 C:/Windows/System32/drivers/LMIInfo.sys.000.bak EAC1B9E1848DC455ED780292F20CD6A0C38A3406 Thanks,
HappyHippo
Contributor
2 months ago
3.5KViews
0likes
37Comments
Enlarge Host Pointer
Hi, I know there have been posts to correct the issue but cannot find a solution. Have correct window size on host but mouse nearly impossible to see especiallly when a entry staight line. Normally use a white arrow as pointer. Using windows 10 laptop connected to windows 10 desktop with 23" monitor.
roven
Active Contributor
3 months ago
718Views
1like
1Comment
Logmein Client not connecting
I've been using Logmein Pro for many years. I am confused about how GoTo now is related to Logmein. But anyway, here's my issue: I can login to Logmein and see my remote computer; everything looks fine. But I cannot connect to it using the Logmein CLIENT that launches when trying to connect using REMOTE CONTROL. This is fine: But as soon as try and connect to it, I get this: Logmein PRO.
Narvik
Active Contributor
3 months ago
312Views
1like
8Comments

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