Forum Discussion

Letech's avatar
Letech
New Member
5 years ago

Difficulty controlling client's OS X Catalina

Hello,   When I remote control a customer's mac running macOS Catalina, I can see background, top bar and LMIrescue window but I can't see all other windows on Mac.   In June, before the la...
Problem
  • dn1p's avatar
    dn1p
    5 years ago

    I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.

     

     

    rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1

SteveinMD1's avatar
SteveinMD1
New Member

OK, so is LMI now taking the position that Rescue is no longer supported for Mac OSX 10.15?  That's  huge for us.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

SteveinMD1  Rescue is fully supported on Mac operating systems, and we are currently working with Apple to identify the security triggers necessary to allow full functionality.  I apologize that this is taking longer than expected.

  • shri's avatar
    shri
    Active Contributor
    5 years ago

    i belive reset Accessibility will fix this issue

    command for reset accessibility:  tccutil reset Accessibility

     

    command for reset screen recording : tccutil reset ScreenCapture

     

    note: both command will clear ALL ENTRIES in Accessibility and Screen Recording