@Aries_LMI The Accessibility permissions on Mac should be the only hurdle to overcome there. Agents using Rescue to connect from Macs should utilize the beta version we just released (in this thread).
I'm running the beta version of the Technician console on a Macbook Pro with the m1 processor running Big Sur. The console freezes every time I try to connect to a client's computer. Is this a compatibility issue with the new processors on the Macs? Any plans for an updated version of the console for M1 based Macs?
I'm on a MBP Pro M1 running Big Sur 11.2 Beta without any issues. Though, I do have the same question, any plans for a native Apple Silicone version?
@bradhs I haven't heard development plans specific to Silicone compatibility yet.
Where are we on the full release? We're still having hit/miss on connections with Big Sur.
@Aries_LMI Can you please confirm the Rescue endpoint version in use on the problem Big Sur OS?
I'll have to request the information on that one as we're limited on access at my level and I'm not Quite familiar with what component an EndPoint is.
@Aries_LMI This is the Rescue software version you install on your Mac OS in order to remotely connect to different clients.