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Forum Discussion
Restart the cutomer applet
I'd like to be able to run tasks on the end user device that require me entering my admin credentials. When I attempt to do this the user sees the login window but I don't. I noticed there is a message stating the logged in user has restricted access and that the Customer Applet needs to be restarted as a Windows service.
I can see the option to do this but I can't seem to get it to work. I type my admin credentials in and the user then sees a couple of prompts. They accept these, but even though it appears I have done this correctly;
Customer Applet is running as a Windows system service.
I can't see their screen. The session is 'active' and the connected 'time' is ticking up
2 Replies
Hi DannyC624, welcome to the community.
Does the Launch Remote Control Session remain greyed out? Once the Rescue applet has restarted and is running as a service you should be able to start Remote Control again.
