GyulaMucsi
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Re: Re-Arrange Categories - Status changed to: New
Hijdlangwell, On the agent console (https://www.console.gotoresolve.com) the categories are always put in alphabetical order. Indeed, on the customer portal where users can create tickets (https://www.helpdesk.me/tickets) the categories work differently, thank you for bringing this to our attention. We will sort the categories automatically here as well, and I will discuss with the design team how we can improve the sorting generally. Regarding that, how would you like to sort the category values in the field? Alphabetically, or a custom order?111Views0likes0CommentsRe: Make Filters Persistent - Status changed to: Accepted
HiWill_BEC1, Thank you for sharing your feedback. We aim to create a seamless and productive user experience, and it sounds like we have an opportunity to improve in this area. We plan on implementing saved filters in the Helpdesk in Q2.339Views0likes0CommentsRe: The ability to modify the table of helpdesk tickets. - Status changed to: Accepted
Hismccallister, Our development team is currently working on a feature to customize what columns are displayed and in which order. We are also adding new columns, including the time of the last update or the creation date. We are planning on releasing this feature in the following weeks.286Views0likes0CommentsRe: Helpdesk Ticket List View - dates/times - Status changed to: Accepted
HiJeff_, We are actively working on this and plan to release it within a month. We plan on adding the following columns soon: - Created - Last updated time - Updated by - Requester's email - Helpdesk service I'd be happy to hear if you have other suggestions to how the ticket list or other parts of the Helpdesk can be improved.316Views0likes0Comments