Need to have auto reply for text messages
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls. Which makes no sense to have it since anyone who calls can get a voicemail message.
Iphone app ability to text under Contacts
Desktop app, under Contracts you have the ability to call or text your contract (and it shows the call and text icons). On the iphone app, under Contracts you only have the ability to Call (and call icon) but no ability to text (no text icon) available. I text my clients daily and really need that function on my iphone app.
Add an SMS Text node to the dial-plan
It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller. This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc... I know we can do this using the HTTP Notify node. But this requires integrating with a 3rd SMS provider. Why go to a 3rd party provider when SMS is already built into GoTo
Add Voicemail to Report
Hello! Am I missing something that voicemails left on any line are not recorded? So once the call goes to VM there is NO recording just doesn't show anything on the call reports? Like the caller never left any VM? This is me testing and leaving a 2 minute VM, that was received, yet no recording of it in the reports? I really do believe this to be an oversight, how do we go about reporting this ? Its not an enhancement, it should have always been there so I'm not sure how to go about this, maybe its a bug? K,MELISSA(5039981554) Alex Saltz(150) 2023-09-21T16:44:14.265Z 2023-09-21T09:44:14.265 PDT --:--:-- --:--:-- 2023-09-21T16:44:31.711Z 2023-09-21T09:44:31.711 PDT 0 19 INBOUND K,MELISSA(5039981554) Alex Saltz(150) 2023-09-21T16:44:14.263Z 2023-09-21T09:44:14.263 PDT --:--:-- --:--:-- 2023-09-21T16:44:23.621Z 2023-09-21T09:44:23.621 PDT 0 17 INBOUNDThe ability to label a chat with multiple members
How do I label a chat with multiple members and add it to my favorites? Just like when you create a chat with a single person you are able to hit the star on the top right corner so that you can place it on the favorites also the chat takes the name of the person on your contact list. Well if I want to create a group text I would like to add it to the favorites list just like I am able to do it with a single person, and also have some way to label the chat the same way a single person chat is able to adopt the name of the person being text or for me to call it anything to reference the chat and the people in it ( HLA Members) or whatever else. Right now I am not able to do this and therefore is a pain trying to locate who is in what chat or the company member's that I am chatting with, I am having to search by opening every single chat so that I can find who, when and why I texted them.
individual signature for multiple participants of SMS on a single DID
We have 6 techs that use our business line to communicate with customers. I would like to see the option for a short 'signature' so when they respond we can tell what individual responded to our clients. Currently, it just appears as if each tech has sent all messages ...when looking from their sessions. It would also be nice to be a 'per-tech/per-DID' setting, so signatures can be enabled/disabled or altered based on these properties. Thank you
Auto text message signatures
It would be really helpful if we could have auto signatures after text messages allowing the one getting the text to know the individual that sent the message, as well as for admin office members to be able to read who send the text message if there were any questions on it.
