Need to have auto reply for text messages
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls. Which makes no sense to have it since anyone who calls can get a voicemail message.
Add an SMS Text node to the dial-plan
It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller. This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc... I know we can do this using the HTTP Notify node. But this requires integrating with a 3rd SMS provider. Why go to a 3rd party provider when SMS is already built into GoTo
Search Engine on Texting
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the customer.
Show name of who responded to shared texts vs just number
When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversation. EX. when viewing out going messages it would show time sent and user that sent message.Call Recording Filenames - Amazon S3 Buckets
I would like to see the users extension added back to the filename for recorded calls sent to the Amazon S3 Buckets. Call Recording V2 dropped the phone number and extension from the filename and makes it impossible to route recorded calls to the correct user.
Naming group texts.
Naming group texts in Goto Connect is currently not a feature and needs to be implemented to help users who have multiple group texts stay organized. Naming group texts/chats is a standard feature for most messaging applications and I don't see why it cant/hasn't been implemented yet. We have users in our company who will actively have 30+ active group chats with clients and having this feature will help improve user experience when using messaging. I was informed about the Goto Contact Center from a Goto Support rep but that would make our process more complicated then just being able to name a group chat. Please let me know if this can be implemented, thank you!
