Ability to store and export SMS/MMS
We need the ability to store and export SMS/MMS messages, their metadata and content (in case of audits, legal investigations, etc.) If that data is too sensitive to store on your end, I'd ask that there be a functionality that can put it into our own storage. We can store Phone Calls and Fax (ours store on AWS), so why not text messages? Right now text messages are only accessible to the agent involved in the conversation, and to store them each agent would have to copy them or screenshot them manually. This isn't feasible.
Call Recording Filenames - Amazon S3 Buckets
I would like to see the users extension added back to the filename for recorded calls sent to the Amazon S3 Buckets. Call Recording V2 dropped the phone number and extension from the filename and makes it impossible to route recorded calls to the correct user.
Notifications for channels
Is there any way to turn these on? Notifications are all good for direct messages, text messages, calls - but nothing pops up for activity in channels. This often results in me glancing at the tray icon and seeing a huge number, and having to catch up after the fact. We can't figure out where this setting is - can anyone help? Thanks!Naming group texts.
Naming group texts in Goto Connect is currently not a feature and needs to be implementedto help users who have multiple group texts stay organized. Naming group texts/chats is a standardfeature for most messaging applications and I don't see why it cant/hasn't been implementedyet. We have users in our company who will actively have 30+ active group chats with clients and having this feature will help improve user experience when using messaging. I was informed about the Goto Contact Center from a Goto Support rep but that would make our process more complicated then just being able to name a group chat. Please let me know if this can be implemented, thank you!
