International SMS
95% of our guests are from Canada or the US, but we do have a small part that come from all over the world, and we would like to be able to offer that 5% the same experience as the North Americans. As it is now, we do it manually using our personal WhatsApp and that is a pain. Global SMS request Soooo this is my long winded way of asking for the ability to send SMS messages to numbers outside the US and Canada ;-) Cheers James Levesque
Inbox queues- Mobile App
Would like the ability to answer inbox queues via the mobile app messages. Allow for the whole team to be connected with their mobile device and not in front of computer. Also, even when the page is open on the desktop, theres no real notification that a message was created if we are on another web page.
Ability to disable the contact info pop-up in Messaging
While using the Messaging functionality of the browser interface of app.goto.com a "contact card" pops up to the right of the message thread. When this occurs it greatly reduces the size of the message thread and text entry box impacting the workflow for users on systems with smaller screens. It would be great if there was a way to disable the pop-up globally or by user or that when it pops up it would resize the other panes of the UI so the messaging thread has as much real estate as possible.
Separate audio controls for calls/texts
Each staff member has a physical desk phone and a GoTo Connect account so we can text clients from our laptops after answering a call. I never want my laptop to ring when a call comes in, but I would like to hear a ping when a text comes in. Can you please separate the audio controls for these two features? Thanks!Download text message thread
We have staff who regularly have text message conversations with clients. They would like to be able to download the thread to save as a text file or some format that they can review on their computer. This does not currently appear to be possible. So I hope it can be a future addition.
Automatic Reports - SMS Compliance
For our company's compliance department, we would need a weekly report AUTOMATICALLY sent to my business email. This report needs to be sent by GoTo with the SMS data to then be archived by Smarsh. I would like to use the SMS feature with GoTo but until I can have an automatic report sent to me weekly, our compliance department will not allow us to use it. Please consider automatic SMS reports! Thank you!
Notifications for channels
Is there any way to turn these on? Notifications are all good for direct messages, text messages, calls - but nothing pops up for activity in channels. This often results in me glancing at the tray icon and seeing a huge number, and having to catch up after the fact. We can't figure out where this setting is - can anyone help? Thanks!
