[Feature request] HTML or Markdown table
Hello! Recently speaking with a LogMein Support Representative they asked me to post here because of my request. We are using the GoToAssist Service Desk and there is no way to parse tables in incidents and when a customer sends a HTML table the text becomes unreadable. It would be nice to use this markdown format https://www.markdownguide.org/extended-syntax/#tablesTransferring files to a client from a network drive not working
When we try to transfer a file from a network drive (full access, on a domain) via GoToResolve to a customer, it doesn't send after we click download on their end. It just sits with a grey bar. We are in admin mode and have file access in GoToResolve. Happens from either the web portal or local install of GoToResolve. It did work in GoToAssist Corporate just fine but our license for that has expired so we either need this resolved or we will have to look elsewhere for support tools.647Views1like0CommentsSessions flickering when just viewing
My team and I have been experiencing issues where when accessing any PC in the company, unattended or attended, the session seems to flicker a LOT. It seems to only happen when you aren't actively clicking in the session when the session turns black and white then it flickers. Is there a way to stop this? It happens on EVERY PC so it can't just be a graphic driver issue.Solved3.1KViews1like7CommentsCan't control Mac client
When I am providing support for some of my Mac users, I am completely unable to control their computer. This only happens on machines that have already given LogMeInRescue permission to control the computer in a previous session. In the past I could just have the user go into the System Preferences privacy setting and uncheck the box for LogMeIn then re-check it. But now they can't uncheck it at all. This results in me not being able to remotely control their Macs and we end up having to use another product (Zoom or Skype screen sharing). They are all on the latest version of macOS 10.14.6 Mojave. Any advice is appreciated. Thanks.Solved8.4KViews1like5CommentsDifficulty controlling client's OS X Catalina
Hello, When I remote control a customer's mac running macOS Catalina, I can see background, top bar and LMIrescue window but I can't see all other windows on Mac. In June, before the last macOS Catalina update , your article How-can-I-remote-control-a-customer-s-Mac-running-macOS-Catalina worked well for Catalina. But now, when I go into Systeme Preferences > Security & privacy > all LMIrescue are checked in Accessibility/ Full disk Access/ Screen recording but it doesn’t work. The customer cannot uncheck to recheck Lmirescue. The only thing possible is in Accessibility > "+" > Download > select Supportlogmeinrescue > Open and there I can move the mouse, click everywhere but I still do not see the windows as if Screen Recording does not work. Same thing after restart the Mac, customer's account is in Admin. We use Lmirescue in my company, latest version of the technicians console on MAC and Windows, it works for remote control on windows and MAC before Catalina. It’s hard for us not to be able to take control on Catalina. Do you know the case and have a solution? Thanks for your assistanceSolved18KViews1like28Comments