Need to have auto reply for text messages
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls. Which makes no sense to have it since anyone who calls can get a voicemail message.
Add an SMS Text node to the dial-plan
It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller. This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc... I know we can do this using the HTTP Notify node. But this requires integrating with a 3rd SMS provider. Why go to a 3rd party provider when SMS is already built into GoTo
Call Recording Filenames - Amazon S3 Buckets
I would like to see the users extension added back to the filename for recorded calls sent to the Amazon S3 Buckets. Call Recording V2 dropped the phone number and extension from the filename and makes it impossible to route recorded calls to the correct user.Auto text message signatures
It would be really helpful if we could have auto signatures after text messages allowing the one getting the text to know the individual that sent the message, as well as for admin office members to be able to read who send the text message if there were any questions on it.
The ability to label a chat with multiple members
How do I label a chat with multiple members and add it to my favorites? Just like when you create a chat with a single person you are able to hit the star on the top right corner so that you can place it on the favorites also the chat takes the name of the person on your contact list. Well if I want to create a group text I would like to add it to the favorites list just like I am able to do it with a single person, and also have some way to label the chat the same way a single person chat is able to adopt the name of the person being text or for me to call it anything to reference the chat and the people in it ( HLA Members) or whatever else. Right now I am not able to do this and therefore is a pain trying to locate who is in what chat or the company member's that I am chatting with, I am having to search by opening every single chat so that I can find who, when and why I texted them.
Iphone app ability to text under Contacts
Desktop app, under Contracts you have the ability to call or text your contract (and it shows the call and text icons). On the iphone app, under Contracts you only have the ability to Call (and call icon) but no ability to text (no text icon) available. I text my clients daily and really need that function on my iphone app.
