GoTo Mobile App - Delay on incoming calls
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the office, where the desk phone and soft phone ring immediately, but the app doesn't register an incoming call until sometimes 10-15 seconds later. I don't know that it's a consistent amount of delay each time a call comes in when I'm working from home and exclusively using the GoTo app to answer calls, but I've missed a decent number of calls due to it. Sometimes it will show up on our desk phone immediately, and then 10-15 seonds later it'll show up on our app, and sometimes it only shows up on the GoTo app for a split-second and then shows up as a missed call (or doesn't show up at all) and then we click on the GoTo app and then it shows up as a missed call. I'm not sure that it's a known issue, but has anyone else had this same issue?
Sending SMS is SPAM?
Very new user of Goto. I own and operate a small landscaping business. I just need a professional phone number different than my personal number. I need to call customers, partners, suppliers, and prospects. I also need to send SMS to my customers and to prospective customers. I always send messages that I write on my phone keyboard, letter by letter, to one person at a time. I know the people I send messages to. I am trying to comply with any regulations. I have updated my website with the necessary information. It has been approved, I am told. So in theory I am allowed to use the phone number that I'm paying for, to send SMS. Unfortunately, I can't. It looks like I can send a "Fax". But there s no way to send or receive a text message. Can anyone help me? Obviously I do need to send text messages to communicate with my customers who ask me for help and to give them estimates and to fix their yards. Why am I prevented from sending legitimate communications to my customers that I serve with hard work, while I have, seemingly, complied with the regulation? Meanwhile, I still get robocalls, scams and spams on my phone number day in day out. I'm sorry if my tone is a bit off but I am frustrated as I ve been dealing with this issue for a month now and my business is suffering. I have finally got the attention of someone in support and they are trying to solve the issue. But so far, no luck. I need some help. And I would also be interested in understanding the reasons why I cannot use my phone number. If anyone out there has some clues, I would love to hear it.
Enlarge photos through text
It would be super helpful if we could enlarge photos once a picture is sent through the GoTo texting app. We receive student information this way, and we have no way to enlarge the photo without taking a screen shot. There is detailed information that needs to be recorded off these photos daily and that would make life easier.Identify which number I'm texting from
We have a handful of phone numbers that we utilize in our office that clients call/text in to. From the desktop, it's impossible to see which number I'm starting a new conversation from. It's only once the convo is started, I can choose which number to message from. And I cannot see which number clients are texting into. What if I respond from the wrong number?
Is there a way to escalate Support Requests?
Our organization has opened multiple tickets related to team members getting kicked out of the queue without signing out and having massive call quality issues. We have completed the same recommendations multiple times and are continuing to have these issues. Is there a way we can get someone to actually work through troubleshooting with us or possibly get our existing tickets escalated to a team that can help?