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Can I retrieve chat logs from an unrecorded GoTo Meeting session?
Hi, I forgot to enable recording for a recent GoTo Meeting session, and the chat logs were not saved. Is there any way to retrieve the chat logs, such as through temporary files or server backups? Thank you for your help!SolvedEP_M13 days agoNew Member17Views0likes1CommentRemove Phone camera
I would like to remove the option of phone camera when I am using GoTo..it keeps popping up during a presentation asking me if I want to switch to it... if there is a way to turn off this annoying message, I would prefer that, but if it can't, how do I remove it? Please advise.. thank you in advance.KPeters16 days agoNew Member17Views0likes3CommentsAccessibility issue w/chat notifications
GoTo Meeting does not appear to have any in-meeting or user settings that allow users to "mute" / disable visual notifications of chat messages, which is a major accessibility problem for any attendees with cognitive processing disabilities (i.e ADHD). Does anyone in the community know if this issue has previously been raised / if there are plans to address it?randommiscreant25 days agoNew Member29Views0likes2CommentsIssues with GoToOpener
Hello, We installed a GoToOpenerMultiUser (msi last version) on the laptops (In theory the documentation says that this type of installation does not require updates unless Goto publishes a new version) There are users when tried to start a meeting the app try to update but it can't. This is the error: Is there a way to configure the application so that it does not try to update the application when they enter a meeting? If you need more details, let me know, please. Thanks. Regards,SolvedPere12 months agoNew Member44Views0likes2CommentsUpload Recording - Size Limit? Hi,
is there a size limit for an external recoding? I want to upload a recorded seminar from a meeting room( Hotel) to go to webinar liberary and sell to other participants as a recorded seminar. Thank you ^SESolvedSanija80336SE2 months agoNew Member15Views0likes2CommentsCannot take any Remote Control
Hi, Since the switch the the 'new' desktop app a few months ago, things have been bad. But they have been really bad the last two days. No matter what happens, I cannot take Remote Control of attendee computers. They share their screen and they click Control and grant me access. I receive the popup that I have been given access and I click to take remote control. And then it just doesnt work. This has happened several times with several different attendees located in different states. I am basically at my wits end with GoToMeeting at this point. Does anyone have any suggestions?SolvedCybTech2 months agoNew Member161Views0likes16CommentsCannot Share an Application
While in a meeting, the admin can share the entire screen but cannot share just one application. This had worked fine until the latest major update at which time, app sharing began to fail. Tech support cannot seem to resolve this. Any hope other than migrating to another provider?SolvedYehuda_G3 months agoNew Member90Views0likes10CommentsDeactivate automatic noise cancellation
In the old Version of GoToMeeting, there was a button to deactive the automatic noise cancellation. In the current version the button got "replaced" with another button to deactivate the automatic volume control, but there is no longer the possibility to deactivate the noise cancellation. Is it possible for the development team to re-implement this button? Thank you very much in advance! HJKSolvedhkemmann3 months agoActive Contributor42Views0likes1CommentCan't maintain unmute as Organizer
I start my meeting and choose dial in or call me and get the same issue. I unmute and start speaking then the app mutes me a few seconds later. The time I am able to speak before being muted seems random.SolvedRandomUser5553 months agoActive Contributor62Views0likes4Commentsgotomeeting UI changed?
So I started a goto yesterday and the whole interface has changed and certainly not for the better. I've been using goto since 2008, or there about, and the best thing about it was that we could draw during the meetings, but with the new interface drawing tools are nowhere to be found. What's most baffling about all this is that during all this time goto has done NOTHING to enhance the only thing that keeps me using it, no improvements to drawing, like circle, straight line, note clouds, being able to erase small areas instead of "all", etc etc etc. So can anyone tell me where they have hidden the drawing tools in the new interface? The program is worthless without being able to draw.SolvedMumbo_jumbo3 months agoNew Member68Views0likes3Comments
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