Recent Discussions
Issues with GoToOpener
Hello, We installed a GoToOpenerMultiUser (msi last version) on the laptops (In theory the documentation says that this type of installation does not require updates unless Goto publishes a new version) There are users when tried to start a meeting the app try to update but it can't. This is the error: Is there a way to configure the application so that it does not try to update the application when they enter a meeting? If you need more details, let me know, please. Thanks. Regards,SolvedPere122 days agoNew Member42Views0likes2Comments
Upload Recording - Size Limit? Hi,
is there a size limit for an external recoding? I want to upload a recorded seminar from a meeting room( Hotel) to go to webinar liberary and sell to other participants as a recorded seminar. Thank you ^SESolvedSanija80336SE30 days agoNew Member13Views0likes2Comments
Cannot Share an Application
While in a meeting, the admin can share the entire screen but cannot share just one application. This had worked fine until the latest major update at which time, app sharing began to fail. Tech support cannot seem to resolve this. Any hope other than migrating to another provider?SolvedYehuda_G2 months agoNew Member87Views0likes10Comments
Can't maintain unmute as Organizer
I start my meeting and choose dial in or call me and get the same issue. I unmute and start speaking then the app mutes me a few seconds later. The time I am able to speak before being muted seems random.SolvedRandomUser5552 months agoActive Contributor62Views0likes4Comments"Use the new GoTo option" doesn't work.
In my account the "Use the new GoTo option" always downloads the GoTo app. There is no difference between the option active or deactivated, the downloaded app is always the same. How can I download the old desktop application?SolvedCorrado13 months agoNew Member93Views0likes3Comments
Screen Sharing Pause Functionality
On the old app, it was easy to pause your screen, switch back and forth to different screens/apps to share, without attendees seeing what you're doing. Now, with the new app, when you click pause screen, it often times minimizes your window (Keynote on Macbook for example) and your screen continues to share. It looks sloppy by showing behind the scenes and was never like this with the old version. Multiple co-workers are experiencing this every day. Please fix!Solvedtony19893 months agoNew Member53Views1like1CommentHelp: GoTo saving local recordings despite settings
"Save recordings in the cloud" is marked in my settings, which is working fine. But it is also saving recordings locally on my computer in my Documents folder. What's up with that? This never happened for years that I've used GoToMeeting before. It is only a recent issue. Also can I take the opportunity to state it is quite a bizarre decision for videos to be saved to the "Documents" folder, when most OS have a built-in "Videos" folder. The old GoToMeeting app allowed a choice of where videos were saved, if I recall correctly. Sadly another feature missing in the new GoTo app. Side note: The https://community.logmein.com/notifications endpoint seems to be broken (loads then fails with errors: "TypeError: Cannot destructure property 'uid' of 'e' as it is undefined.")SolvedLaisre3 months agoActive Contributor57Views0likes3CommentsScreenshare works but keyboard and mouse don't
Every single gotomeeting we have tried to use since Friday Sept 27th we have not been able to take control of the customer's PC. We can see the screen but not take control. We have tested in house and on Win 11 on both side and have the same issue. Can we get some support as to why and when a patch can be made available. I suspect we cannot be the only ones with this issue since the forced update. But any assistance would be great.Solvedremoteassist13 months agoNew Member53Views1like1Comment
New GoTo Feature Lost - Presenter's Preview Window
My team is struggling with the loss of the thumbnail preview window for the presenter. Formerly, as a presenter, you could see what you were presenting on screen, application only or full desktop, instead of just guessing/hoping you are only sharing what is intended! I need to ensure I am not sharing sensitive windows, and the new interface (forced to the web) does not allow this. Please bring this back!SolvedJana Stockwell3 months agoActive Contributor31Views2likes1Comment
