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Unable to connect and not receiving reset password email
Hello, I have an issue with my account : I am not anymore able to connect to my account. (seems to be a basic "wrong account/password" error) And if I ask to reset my password, I am not receiving any email from Goto. Any pending issue on your side ? (no email blocked on my side) Thank you ! GregSolvedGregGBA3 months agoActive Contributor76Views0likes8CommentsHow do I know the live captioning option will be available, before the meeting?
Hi, I'm going to participate in an online seminar using Go To Meeting. It is my understanding that live captioning will be available, which I'll need (I'm hearing impaired). However, in the Support it says "Notice: Not seeing this feature? You are likely joining a session hosted on our classic platform where this feature is not available. It is specific to sessions hosted on our new GoTo platform." So how do I know whether I'm using the "classic" or "new" platform? Ideally before my online meeting starts, because I might need time to figure out alternatives if the captioning isn't supported. I asked the chatbot on the Support page but it only said (paraphrased) "look for the new features in the app", which obviously I cannot do yet before the meeting has actually started. I downloaded the app and it's version 4.12.2. If this is the newest version, does that mean I'll have the live captioning feature?Solvedkgehrmann3 months agoNew Member31Views0likes2Comments
phone callers can't unmute
the *6 seems to not be working for them. I've tried it myself and I am getting the same result.SolvedPLRUSS3 months agoNew Member87Views0likes6Comments
Request for Guidance on Legacy Token Usage for GoTo Meeting Add-In
Hello, We are currently conducting a review of all add-ins used within our organization in preparation for Microsoft's deprecation of legacy authentication tokens scheduled for February 2025. During this review, we discovered that the GoTo Meeting add-in is listed in our exported data from Microsoft as utilizing legacy tokens. Given the upcoming changes, we would like to understand the following: Does the GoTo Meeting add-in currently depend on legacy authentication tokens or callback tokens? If so, are there plans to transition the add-in to use modern authentication protocols? Do we, as administrators, need to take any specific steps to ensure the continued functionality of the add-in beyond February 2025? For your reference, you can find more information about Microsoft’s deprecation of legacy authentication tokens and their impact on add-ins here: - https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/faq-nested-app-auth-outlook-legacy-tokens#can-i-turn-exchange-online-legacy-tokens-back-on - https://github.com/OfficeDev/office-js/tree/release/add-in-ids Thank you in advance for your assistance. Best regards, BurakSolvedFormer Member4 months ago93Views1like2Comments
Can I retrieve chat logs from an unrecorded GoTo Meeting session?
Hi, I forgot to enable recording for a recent GoTo Meeting session, and the chat logs were not saved. Is there any way to retrieve the chat logs, such as through temporary files or server backups? Thank you for your help!SolvedEP_M4 months agoVisitor67Views0likes1Comment
Remove Phone camera
I would like to remove the option of phone camera when I am using GoTo..it keeps popping up during a presentation asking me if I want to switch to it... if there is a way to turn off this annoying message, I would prefer that, but if it can't, how do I remove it? Please advise.. thank you in advance.SolvedKPeters4 months agoNew Member43Views0likes3CommentsIssues with GoToOpener
Hello, We installed a GoToOpenerMultiUser (msi last version) on the laptops (In theory the documentation says that this type of installation does not require updates unless Goto publishes a new version) There are users when tried to start a meeting the app try to update but it can't. This is the error: Is there a way to configure the application so that it does not try to update the application when they enter a meeting? If you need more details, let me know, please. Thanks. Regards,SolvedPere15 months agoNew Member92Views0likes2Comments
Upload Recording - Size Limit? Hi,
is there a size limit for an external recoding? I want to upload a recorded seminar from a meeting room( Hotel) to go to webinar liberary and sell to other participants as a recorded seminar. Thank you ^SESolvedSanija80336SE5 months agoNew Member26Views0likes2Comments
Cannot take any Remote Control
Hi, Since the switch the the 'new' desktop app a few months ago, things have been bad. But they have been really bad the last two days. No matter what happens, I cannot take Remote Control of attendee computers. They share their screen and they click Control and grant me access. I receive the popup that I have been given access and I click to take remote control. And then it just doesnt work. This has happened several times with several different attendees located in different states. I am basically at my wits end with GoToMeeting at this point. Does anyone have any suggestions?SolvedCybTech5 months agoNew Member249Views0likes16Comments
Cannot Share an Application
While in a meeting, the admin can share the entire screen but cannot share just one application. This had worked fine until the latest major update at which time, app sharing began to fail. Tech support cannot seem to resolve this. Any hope other than migrating to another provider?SolvedYehuda_G6 months agoNew Member118Views0likes10Comments
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