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Functionality Issues in the New GoTo Webinar (Unable to use phone to start scheduled webinars and Attendee List Issues)
There is no way to start a broadcast on a scheduled webinar if you are connected through a phone call. For impromptu webinars, I can start the broadcast, but for a scheduled one I have to log on as a second user with computer speakers to start the broadcast, then mute that user. The attendee list takes up way too much space. Instead of being able to see many attendees I can now only see a few at a time. When their names do appear it takes a full second for it to register if they have a hand up or are inattentive. There is an option to see all raised hands, but there are no actions that can be taken from that option. I find it hard to believe that GoTo forced the new version on users when these very basic issues were still present. I understand the need to modernize the look to attract new and younger users, but the program needs to be functional first. I am relieved that the option to use the classic version has returned. Hopefully when the next update is forced on the users, it will be a functional product. Moderator Edit: Title for Clarity
Co-organizers not receiving their emails with join links
Hello, for the last several weeks the co-organizers I conduct webinars with have not received their email with their join link. As the organizer, I do get a copy of the emails that are sent to each individual, but do not understand why they are no longer receiving the emails themselves. We've been using GoTo since 2019 and this is the firs time we've experienced this. I am not using the new version of GoTo.
Urgent: Unable to replace recording for 3 upcoming streamed sessions (500 Error)
I have three sessions scheduled for next week as streamed webinars and I urgently need to replace the uploaded recording. I have done this many times in the past without any issues, but now I constantly receive a PUT 500 Internal Server Error whenever I try to swap the video. Almost 1,000 people are registered across the three sessions, so this is extremely time-sensitive. I’m already in contact with GoTo Support, but I haven’t received a solution yet. I tested it with a separate dummy session, and there the video replacement worked without any problems. So the issue seems to affect only the three scheduled webinars with existing registrations. Does anyone know what could cause this or whether I really need to create three completely new sessions and manually re-add all registrants? Any help would be greatly appreciated. It’s urgent. Thank you so much!Ipad panelist webcast troubleshooting
Hello, I recently contacted Support to run connection tests for joining a webinar as a panelist using an iPad. After multiple exchanges (and I want to thank the team for their time and assistance), it appears that it is no longer possible to join a webinar as a panelist from an iPad. I have tested this behavior with both older and newer versions of the GoTo app, and the result is always the same. When a panelist clicks their dedicated “pjoin” link on an iPad (e.g. global.gotowebinar.com/pjoin/8614195767409685077/XXXXXXX), the GoTo app automatically opens and prompts them to enter their name and email address — exactly as if they were a regular attendee. This does not happen on Windows or macOS, where the same link correctly grants panelist access. We host several webinars each month for years, and in the past we relied on iPads as a workaround for clients whose security policies block the GoTo desktop application. Losing this capability is therefore a significant operational issue for us. I am very surprised that panelist access from iPad is apparently no longer supported. Could you please explain the reason for this change? Thank you, Paul-AntoineProblem with audio
We had an event on Tuesday, November 25, 2025, and it was on that day that we started experiencing some audio problems. Some participants who connected with video and audio began experiencing audio flickering, crackling for a split second, and intermittent interruptions. We've also started noticing this at other events. It affects completely different participants in the broadcast. Different internet connections, different devices (both Windows and MacBooks), different headsets, and different microphones. When we test the audio in the web room as a team, we also experience this audio interference, although everything was fine before. And this interference can even seem to jump from one participant to another, just randomly.
user friendly way raising GDPR subject-access/deletion requests
as a Company running Webinars many times during a month I understand our role as Company as "Data Controller" according to GDPR definitions. GoTo as Vendor that offers the platform, covers the role of the "Data Processor". As a conclusion to that, we have to handle GDPR requests related to GoTo events we manage, and GoTo has the responsibility to execute them in a timely manner. Q1 What does GoTo Offer that makes it a straight forward process, raising GDPR related (bulk) requests for data: access/deletion I get from my Webinar Attendees (typically external Customers)? * Q2 is it still the case that data from my events reside for 2 years at GoTo's servers, then kept but anonymised? If yes, why does the reporting feature in the Admin Portal limit the range to 12 months maximum rather 24 months? Q3 in case there are technical reasons * ZOOM has this Data Privacy management "feature" very well integrated into their Admin Portal; so whenever I get GDPR requests, I enter those and submit; latest half a day, max. a day later, I get the confirmation/information sent by e mail, about the result of my request.
