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Missing Function: Switching between Classic and New Experience
The ability to switch between the classic and the new version is missing. I am in the dashboard, and the "Join Options" section is just gone. I sued to be able to switch between the classic and new at will, I was doing so for testing, we want to switch all employees now to the enw version but suddenly the function is missing. I found some troubleshooting suggesstion which said that the admn may ahve disabled it, I am the admin, didn't disable anything. And if I have accidentally I cannot find a way to enable this feature.SolvedRyanEMuise13 days agoActive Contributor48Views0likes4CommentsMake Discount Code Apply Button More Obvious
The Webinar Registration page was recently changed so that after entering a discount code, the registrant would click on a reasonably obvious "Apply" button. It might even have said "Apply Discount". It is now a fairly subtle "+" button in the discount code field. Within a few days of publicizing a webinar that linked to the new page we had two customers entering the discount code (which would have allowed them to register for $0), decide that the page was expecting their credit card information to proceed (as the register button was not enabled), and click on the "Pay $150 to Register" button assuming that the discount code would change the amount to $0 and they wouldn't have to pay. Not a clever move, I agree, but that's what they figured they needed to do. We refunded their money, but that costs us money as Stripe doesn't refund us their fee. The "+" button is too subtle so invites this sort of error. Please make it something much more obvious. The web page already describes all the fields in English and uses text on the "Pay 150 USD and Register" button, so why not keep the button using English "Apply Discount Code", enabling it when text is entered in the field? Thanks.SolvedBiteFX_Doug3 months agoNew Contributor67Views0likes5Comments
Elena_3 months agoNew Contributor69Views0likes3Comments
MagicBibi4 months agoNew Member84Views0likes2Comments
webinarfbk4 months agoActive Contributor45Views0likes1Comment
Switching between the Classic Experience vs New Experience
Some months ago we "upgraded" from "classic" experience to the "new" experience. Inexplicably now when hosting webinars it has reverted to the "classic" Have explored account settings to seek to toggle from classic to new but cannot find this function?SolvedFTAlliance4 months agoActive Contributor154Views0likes4CommentsGlitch with recording editing
Hi, is there a problem with the recording editing today (11/09/25)? I am trying to edit a webinar recording from yesterday (10/09/25). When I close the preview window (having checked my edits) so that I can save my edits the screen goes totally blank. When I refresh my screen I am returned to the original unedited recording so all of the editing is lost - v frustrating. This has happened 3 times so far today. I've logged out and back in. I've tried at different time points. If you can let me know when the system is back to working as normal, that would be great. BW NikkiSolvedNikkiO15 months agoActive Contributor103Views0likes3CommentsAbility to amend a registered attendees name - spelling error
We have an upcoming webinar, and an attendee has accidentally mispelled their name as part of their registration. Is there any way to rectify this prior to the webinar running and/or post webinar for the certificate?SolvedYolande_T5 months agoNew Contributor52Views0likes2Comments
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