Recent Discussions
macOS Sequoia 15.2 - LMI Run at Boot?
I feel like I have to be doing something wrong, but I can't figure it out. We got a new 2024 Mac Mini M4, and I'm working on configuring it to function basically the same as our old/existing 2019 iMac (which runs Ventura 13.7). I got LMI installed on the new Mini, I got all the permissions granted, etc. It works fine - but only after one of the Mac user accounts is logged into locally, and not immediately after system boot. Immediately after system boot, my LMI admin portal still shows the Mac Mini as offline (even though I am physically looking at the machine being online). If I walk over to the Mini and log into any of the Mac user accounts, then the Mini immediately shows as online in my LMI admin portal, and I can remote control as normal. If I then log out of all Mac user accounts (but otherwise leave the Mini powered on), it still shows as online in my LMI admin portal, and I can still access it for remote control. But now if I reboot the Mini, after it finishes booting (and I tried waiting a few minutes), it shows as offline and can't be reached. I wasn't expecting the "switch on" button to do anything at this point, and indeed it doesn't seem to. I tried: double-checking all Security & Privacy permissions, and they all seem to be granted. looking through LMI Control Panel to check for any settings seeming to be about boot behavior. uninstalling and reinstalling the LMI host software. checking for and installing all available software updates. checking for any LMI software updates (nope - host already on 13393) comparing /library/launchdaemons to the older iMac - theyseem to match. using nano to examine the plist, runatload is set to true, as is keepalive. comparing /library/launchagents to the older iMac - the names of the plist files which are present seem to match, although when using nano to view their contents, it seems that they are a different format/structure (totally different content). googling and chatgpt'ing for help. I can't seem to find anyone else experiencing this issue. Can anyone recommend anything I might be doing incorrectly? Or is there any chance that Sequoia 15.2 broke something which needs to be fixed now?
One2Many failures
Hello, My business has used One2Many to some basic software distribution. However many times it fails on every computer for no discernible reason. One day it will fail on a number of computer and another day it successfully completes on those exact same computers. Is there anywhere to get any actual logs, not just a count of how many computers ran and failed (completely useless)? So is there anything that can tell me why its failing? Thank you all.
Pre-Host Connection 2FA for Technicans
Hello Is there a way in LMI Central to force all IT Technicians accessing client host agents (EUC or Server) to receive a 2FA authentication code via text or email before a connection is made. They either and/or use the Web Client or LMI Client. So put another way, when they go to remote control a PC or Server (with correct credentials cached) it would always send a 2FA before the connection is made. Thanks Tim
Reports not tracking session end time
I am running a report of user and device logins for the previous week. Nearly every single entry states that every session lasted a number of seconds (Anything from 5s to 40s) only. Any ideas on why this is the case (I know the sessions lasted much much much longer than a few seconds) before I have to call support?
Username for remote controlling AzureAD/Entra/Intune computers seem inconsistent and unpredictable.
I still have a lot of Windows 10 computers on my network that are domain joined. LogMeIn Central is very easy with those. I can sign in with my (domain admin) username and password to access any of these computers. I'm talking about the "Sign in as you would if you were sitting at the remote computer" prompt here. When I buy new Windows 11 computers, I do not join them to the domain. I just sign in to 365/Entra/whatever the right terminology is. If my initial sign in name is my own username and password, then I can remote control with that. If my initial sign in name is the user's, there is no guarantee that their username and password (which I do not have and do not want to ask for) will work, and I have to create a local admin account and remote with that. If I sign in as myself later, again, no guarantee that it will work. One one instance, the only username that is accepted is AZUREAD\UsersFullName. This is super wacky because UsersFullName is neither their username, their UPN, nor their email address. Clearly I am doing something wrong when provisioning these devices for LogMeIn. Any advice?Windows Update Disabled
Ive tried contacting goto support but they have been no help in troubleshooting this issue. When we go to the windows updates on some of our clients they show that most systems have windows update disabled abd we changed it to "download but let me choose to install" which is fine for a few minutes but after a few hours it goes back to disabled. When you click on a system it says "Some settings are managed by the system administrator." I thought this may been due to a GPO on the domain but there was not one set and there was nothing on the system that would effect this. GOTO has not been able to help identify why it is reverting this change. Any ideas?
I try to add 25 computers but I get this?
I cannot add 25 computers to my suscription, but when I select "125" I see this text: "Your current Central subscription will be cancelled and rebooked at a lower rate. This will also restart your service period." What this means? it's confusing because I already pay for 100 computers in august and my current suscription its valid until august 2025. Y pay 550 USD in august for 100 computers, now they want to charge me 777 usd for 125 computers, but how this works? I already pay 550! they will refund me the 550usd and then charge me 777 usd? or they will charge me just the difference. is not clear, and there is no email / chat support!
