Recent Discussions
Issues Accessing Remote Computers from iPhone
Recently, I noticed that the LogMeIn App icon on my iPhone has changed and now I'm not able to access any of my computer remotely through the LogMeIn app on my iPhone. It keeps saying "Login Failed - Please check that you are entering the user name and password that you use to log into your computer." I'm entering my username and password exactly the same way as if I am sitting in front of my computer but it's still not working. Has anyone come across this issue?SolvedLox71131 days agoNew Member41Views0likes1Comment
Suddenly cant control client pc
I have been accessing a clients pc several times in the last 2 days to fix an issue. suddenly when i connect back on i cant control anything cant move the mouse or click on anything. this has never happened before its just this one client? what could have changed?Solvedsimonoestop2 months agoNew Member72Views0likes2Comments
LogMeIn Intune deployment prompting users for login on certain devices
Hi everyone, I'm currently facing a challenge with LogMeIn where, despite successful installations, certain users are still prompted to log in manually every time the application starts. On about 15-20% of intune deployments it seems to have this issue prompting users for login. This occurs even though we've configured the installations to include the DEPLOY_ID when pushing the MSI. Here's what I've observed and tried so far: Registry Checks: We've inspected various registry keys on successful installs and installs prompting users for login and have not seen any differences. I have also verified that our license key is being passed into our license registry. Installation Versions: We've confirmed that we are using the latest installation package directly from the LogMeIn portal, specifically intended for mass installs. Log Files: We've looked application log files for any errors that could explain the login prompts but found nothing out of the ordinary. Hardware Verification: We have also checked the hardware settings to ensure there are no underlying issues that could affect the software’s operation, and everything meets the necessary requirements. This seems to happen with models that it succeeded on previously. I have referenced the two articles/posts below as well. Trying to deploy from intune | GoTo Community GoTo Resolve unattended MSI deployment in Intune (Microsoft Endpoint Manager) - GoTo Resolve Support Would there be any way to check any of the client install files or any registry keys that may point us to why this failure occurs? Thank you in advance.Solvedanguss2 months agoActive Contributor148Views0likes7Comments
macOS Sequoia 15.2 - LMI Run at Boot?
I feel like I have to be doing something wrong, but I can't figure it out. We got a new 2024 Mac Mini M4, and I'm working on configuring it to function basically the same as our old/existing 2019 iMac (which runs Ventura 13.7). I got LMI installed on the new Mini, I got all the permissions granted, etc. It works fine - but only after one of the Mac user accounts is logged into locally, and not immediately after system boot. Immediately after system boot, my LMI admin portal still shows the Mac Mini as offline (even though I am physically looking at the machine being online). If I walk over to the Mini and log into any of the Mac user accounts, then the Mini immediately shows as online in my LMI admin portal, and I can remote control as normal. If I then log out of all Mac user accounts (but otherwise leave the Mini powered on), it still shows as online in my LMI admin portal, and I can still access it for remote control. But now if I reboot the Mini, after it finishes booting (and I tried waiting a few minutes), it shows as offline and can't be reached. I wasn't expecting the "switch on" button to do anything at this point, and indeed it doesn't seem to. I tried: double-checking all Security & Privacy permissions, and they all seem to be granted. looking through LMI Control Panel to check for any settings seeming to be about boot behavior. uninstalling and reinstalling the LMI host software. checking for and installing all available software updates. checking for any LMI software updates (nope - host already on 13393) comparing /library/launchdaemons to the older iMac - they seem to match. using nano to examine the plist, runatload is set to true, as is keepalive. comparing /library/launchagents to the older iMac - the names of the plist files which are present seem to match, although when using nano to view their contents, it seems that they are a different format/structure (totally different content). googling and chatgpt'ing for help. I can't seem to find anyone else experiencing this issue. Can anyone recommend anything I might be doing incorrectly? Or is there any chance that Sequoia 15.2 broke something which needs to be fixed now?Solvedetb3 months agoContributor162Views0likes3Comments
One2Many failures
Hello, My business has used One2Many to some basic software distribution. However many times it fails on every computer for no discernible reason. One day it will fail on a number of computer and another day it successfully completes on those exact same computers. Is there anywhere to get any actual logs, not just a count of how many computers ran and failed (completely useless)? So is there anything that can tell me why its failing? Thank you all.Solveddjamc3 months agoNew Member103Views0likes5CommentsQuestion about Logmein AV
I have installed logmein on a machine and I also have Logmein AV. My doubt is the following. Can I leave the logmein with the service disabled that this does not affect the Logmein AV? They are two separate services. I would like to know the impact of this.SolvedDiegoDash5 months agoActive Contributor58Views0likes1CommentCTRL ALT DEL issue
CTRL ALT DEL is once again plaguing us, noticed it two days ago and thought maybe a glitch so have been logging in through RDP. I see that there is a fix to use the older version. Does anyone have the fix link here? I see that KateG is requesting us to message her by click her name, but i do not see where once i click here name. Can someone provide the rollback version please or could KateG inbox me with a link. Thank you, JimSolvedMCTJIm6 months agoActive Contributor294Views0likes18CommentsCtrl-Alt-Delete issue again
(EDIT: May have put this in wrong forum. Apologies. Can't find delete button.) Initial stages of troubleshooting, but right now accessing two different servers running LogMeIn: GOOD: Version 4.1.0.15576 (Jul 12 2024) BAD: Version 4.1.0.15702 (Sep 17 2024) Ctrl-Alt-Del works only on 15576, but not on 15702. Basic setup on both, using administrative logins to access them in LogMeIn. Anyone else seeing this?SolvedMarkusSTS6 months agoActive Contributor245Views0likes6Comments
LMI AV - Installation failed!
Hi community! I've got an issue with a brand new PC. Do you know if there is a timing for LMI AV to be supported on Windows 11 24H2? ("Version 7.9.9.381 is not compatible with Windows 10 Pro 24H2 (10.0.26100.1742).Please download the latest installation kit.") <img src="https://www.accoplas.fr/images/LMIAV.png" alt=""/> error messageSolvedXav_prl6 months agoActive Contributor333Views0likes10Comments
