All Idea StatusesTagged:TagTrendingAdd custom fields to Tickets and include them in reportingGTR ReportingReporting for AlertsAllow opting out of the gray screen when temporarily clicking away from remote sessionLet clients control the technician's computer during reverse screen sharingHelpdesk - Ticket Watchlist for Customers and TechniciansA General Notes SectionHelp Desk wishlistThe ability to change the ticketing email addressPrograms that are no longer receiving updates need to be flagged
