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Forum Discussion
LockonCC
5 years agoActive Contributor
Cached Credentials no longer work?
Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching? At first I thought it was my PC but now I am not able to used saved credentials on both computers I use on a regular basis - "Login failed. (1327) Enter the Windows user name and password you use when physically sitting at the remote computer."
I'm getting so sick of LogMeIn... wish I had more time to explore other options... maybe it's time to just move on to ST.
Hi N_Idaho,
The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createscShould the issue still persist, please contact customer support, GlennD can help you with that.
To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)
13 Replies
- GlennD2 years agoGoTo Manager
Hi N_Idaho, welcome to the community.
Can you provide any more details? Could someone else have updated the credentials on the PC?
- N_Idaho2 years agoActive Contributor
I have the same issue with only this PC out of 250 I have on my acct.
- AshC5 years agoRetired GoTo Contributor
Hello LockonCC
I am sorry for the recent connection trouble.
If this just started happening, are you able to confirm the operating system versions and endpoint LMI software build installed?