LogMeIn AntiVirus Not Being Detected
Today, all of our computers started slowly showing that they don't have LMI AntiVirus on them anymore even though it is clearly installed. Wonder if LMI pushed an update that broke it.
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Same story here. 900 Endpoints with Windows Update issues and now LMI AV issues and the fix is to manually touch each machine (really?!).
To be honest, I am OK with the issue as it can happen to all/any of us. The problem is:
- lack of communication
- poor support
- no priority to fix
- no real (RMM) solution to fix
- no upgrades to platform for long-term stability
I hate to say it, but it may be time to start to look for a new RMM partner and that really stinks. Unfortunately things are getting worse here, not better.
John
- Same here. We did 2 months ago.
- Same issue here. Just migrated 100+ machines from Webroot over to LMI AV over the past two weeks and now this. I immediately regret my decision.
Machines that have not restarted after Tuesday's Windows Update are not reporting AV status correctly.
Here's the O2M command...
net stop logmein & net start logmein
When it runs, it will fail, reporting "Execution cancelled" and the log will be empty. This is because the stop command kills its ability to report back the result. I have verified manually on several machines that this works. This will NOT however, get the AV Manage screen to show the correct status.
After the service restart O2M finishes, you have to issue the "Install LogMeIn AntiVirus" command from the AV Manage screen. I'm getting about 50/50 reporting correctly after doing this. LMI Support says it will correct itself within 24 hours.
- The logmein service
One at a time...
Dashboard -> remote control -> computer management -> reboot options -> restart logmein
Still haven't found a O2M solution Which service are we restarting?
A service restart will resolve the communcation betwen the AV and host, after you resend the 'Install LMI AV' command.
Is this really the "official solution?"
Hello everyone,
I apologize for the oversight here, as these results were not expected by LMI. I want to assure you that the antivirus installed on affected devices is still fully operational, though the alerts may state otherwise.
A service restart will resolve the communcation betwen the AV and host, after you resend the 'Install LMI AV' command. I realize this is more work for you all, and am sorry we didn't catch this sooner.
They did not give us a specific O2M script, we are currently working on one right now.
