Forum Discussion

paulwsyd's avatar
paulwsyd
New Member
6 years ago

GoTo Opener Error "Timestamp signature or certificate could not be verified or is malformed"

Attempting to set up a session for a user and get the following:

 

Log files here:

https://pastebin.com/7eZRpQ7N

 

Tried installing security certificates from this fix but got the same result:

https://community.logmein.com/t5/GoToAssist-Remote-Support/GoTo-Opener-encountered-an-error-after-initialization-The-server/m-p/199259#M5603

 

Not sure what else I can try here. Any ideas?

 

  • manoliar's avatar
    manoliar
    5 years ago

    I solved the problem.
    The problem arises if windows (for some reason) “do not automatically update root certificates”. This has many other issues.
    1. Download https://www.digicert.com/util/ digicert certificate utility for windows
    2. Run the utility and from the menu select “tools” and then AutoRootUpdate.
    3. Change the setting to ‘Disabled’ . (Yes ‘Disabled’). Problem solved

  • manoliar's avatar
    manoliar
    Visitor
    5 years ago

    I solved the problem.
    The problem arises if windows (for some reason) “do not automatically update root certificates”. This has many other issues.
    1. Download https://www.digicert.com/util/ digicert certificate utility for windows
    2. Run the utility and from the menu select “tools” and then AutoRootUpdate.
    3. Change the setting to ‘Disabled’ . (Yes ‘Disabled’). Problem solved

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi,

    I apologize for the ongoing issue there.

     

    If the suggested workaround does not work, I expect a permanent solution from our developers in the near future.

    Thanks for your patience.

    • Lee Adler's avatar
      Lee Adler
      New Contributor
      6 years ago

      Is this an expired  certificate issue  ?

      How can we check this to confirm ?

      I have reported same issue from on of our country suupport desks

    • brianmiller_tui's avatar
      brianmiller_tui
      Visitor
      6 years ago

      Have there been any updates for this issue. I am getting the same error message and have been unable to install the application to have remote support from a vendor.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        The issue has been identified as being caused by Windows Error Code - 0X800B010E.

        Our Engineering Team is evaluating if there is any possible fix on our side to get around the Windows error.

         

        As a workaround, we have noted that uninstalling everything 'GoTo' related, and then downloading the desktop standalone app should work.

         

  • Onaya's avatar
    Onaya
    Visitor
    6 years ago

    Hi,

     

    We've a problem with the downloading  of  "go to opener" it is at the outside and never end. 

    we often have the problem

    how we can proceed ?