Exciting changes are coming as we upgrade our community website. You may notice a fresh new look and some differences in how things work. We will post more details soon and can’t wait to welcome you to our improved space!

Forum Discussion

jguevara's avatar
jguevara
New Member
11 months ago

Change Virtual Fax Sending Number

Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans. Everything works just fine, I can send and receive virtual faxes through email from both of those numbers. However, when I send virtual fax from a number, the fax I receive says it was sent from the main line number, and not the unique number assigned to the dial plan, is there any way I can change the number that virtual faxes are sent from?

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    jguevara 

    To change the number that virtual faxes are sent from in the virtual fax settings, Under Sending, select overwrite external caller ID.