Forum Discussion

ddemuth78's avatar
ddemuth78
Active Contributor
2 months ago

Route only internal calls or transfers to a number per extension

I am wondering if there is a way for GoTo Connect to differentiate between internal and external calls a route to a unique number depending on the source? I have a scenario where I want calls coming into one of our DID's from external sources routed to one number and all internal calls to that DID (or Ext) routed to a different number. Is this possible?

    • ddemuth78's avatar
      ddemuth78
      Active Contributor

      KateG related to this, we have one ring group whose number gets routed to an external number in their dial plan however this isn't working for internal calls and transfers. For those, instead of following the dial plan, it is just ringing the members of the ring group. Do you know how/why for internal calls and transfers it wouldn't follow the dial plan for the ring group?

      • KateG's avatar
        KateG
        GoTo Moderator

        ddemuth78 this requires a deeper dive into what's going on.

         

        Your best bet would be to call support who can look into the particular dial plan and see what may be happening.