Forum Discussion

herojig's avatar
herojig
New Contributor
5 years ago
Solved

My webcam passes all tests, but in real life fails to connect during a real webinar.

My web cam passes all tests, but when I dial into the webinar I am supposed to be presenting, I can't share the camera. In the Control Panel it just says Connecting... when I hit the share button. What can I do to fix this... the webinar is starting for real soon... thx! 

 

Ps. tryed reinstalling GoTo, my webcam software (Camo), rebooting, all of that. Im running latest macOS.

  • AshC's avatar
    AshC
    5 years ago

    In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

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  • herojig's avatar
    herojig
    New Contributor
    5 years ago
    Yes, it seems ½ dozen or so reinstalls will finally trigger the right security settings to be adjusted. Not a webcam problem, but a GoTo bug.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

  • herojig's avatar
    herojig
    New Contributor
    5 years ago

    hi, thx! but "edit the webcam feed" is something I don't have a clue on how to do. How to? I think I need support to send me a webinar link so I can show them what's going on. I am working with a corpororate license holder to present a webinar, and it's not going well... 

  • herojig's avatar
    herojig
    New Contributor
    5 years ago

    Like I said, passes all tests but still has problems. I finally got it to connect in the webinar control panel,  but the webinar moderator says he can't see me.  

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    herojig  We have a ticket open with Apple about this behavior.  Sometimes if you go into the GoToWebinar settings while in session and edit the webcam feed it will trigger the activation.

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    Newer Macs have a security setting in the System Preferences where you allow GoTo to access the webcam. Ensure that is set correctly.