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Please have the new survey asking about gotowebinar quality survey removed
Theres a new survey popping up at the end of all my webinar asking about the quality of the service. This is creating alot of confusion with my candidate viewers since they already have to fill out mine as well. This is also reducing the number of my responses since my viewers are unsure which to fill out and also ads alot of time for them having to fill out now 2 lengthy surveys. Please have this survey removed from all my active webinars and any future ones created. I need this removed as soon as possible as its causing delays in my business.
tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey.
28 Replies
Please let us know when this will take effect for recorded webinars. As of today, we checked and the GoTo Quality surveys are still showing at the end of each webinar.
Hello,
Yes, all our webinars are recorded and watched on demand, thank you for the update and thanks for the assistance in solving this issue for us.
Hi tanyapereyra,
As I mentioned we removed the survey for all live webinars that have a post webinar survey scheduled in September, however, after your last update we reviewed your account and saw you had record webinars which had not been accounted for. We will be making the same change to recorded webinars that have a post webinar survey scheduled.
Hello,
I would like to know if this issue will get solved or not. Your quality survey is still showing up to my candidates and viewers. for several months this has been going on and I was told it would be removed weeks ago and it has not. My viewers are not happy and feel deceived when they are going in for a job overview webinar and find out they have to fill out a form on your webinar service instead.
Some viewers are only receiving your quality survey and are not even seeing ours. Please have my concerns addressed as I have been a client for 3 years now and would like a permanent solution to this.
Hi tanyapereyra,
We did make a change in September so that our survey would not launch if and Organizer had their own post webinar survey scheduled. I will let the team know you are still seeing it and we will review your account.
Hello,
Following up on this. The quality survey is still showing up at the end of my webinars before my own one does. I have been waiting over a month for this survey to be removed. I have decided to wait this long because I was told it would be removed with the new update and it has not. Please let me know if this will actually get removed or not as its seriously affecting my post survey fill out rate that I ask clients to fill. Thank you.
Hello,
Thank you for the follow up, but I have just tested this and I dont think any change has taken effect. The quality survey is prompting up still, even before mine does. please see below:
tanyapereyra the change has is now live.
tanyapereyra Unfortunately, I don't have a confirmed date, it's scheduled to occur in the upcoming sprint which is traditionally 1-4 weeks.
Hello,
When will this take effect? As i'm still seeing the quality survey show up.
