Poll questions disappearing, deleting or duplicating

Hi CustomerEd

I reopened the case, someone should reach out to you soon. You can also call back our support directly using this link. Speaking to someone on the phone will be the best bet to get to the bottom of what's happening. 

There is a new version of GoTo Webinar currently in Beta, if you haven't switched to the new experience, your attendees won't be in the new experience. For more information on the new experience, please see Glenn's post here. 

Can you provide some more information on what features are glitchy? Thanks. 

Hi Kate, 

I think the case has accidentally been closed. How can we reopen it?

Is GoTo going through an update? I've been told some customers have the 'classic version' and others have a new version green header. They are also experiencing issues with features being glichy, i'm wondering if it's due to this system upgrade/transition.

Hi CustomerEd, 

Thanks for the additional information. This is not a current known issue. I see you have a case open with Customer Support, please continue working with them. I recommend having the Webinar IDs of the affected Webinar ready to share in order for the support team to take a close look at what may be happening.  

When creating the polls there's no issues. However, on the day of presenting when we go back to double check they are either deleted or duplicated. We've tried deleting and re-creating, which results in multiple duplications or deletions again. In the past we've never experienced this issue, but it's happened with two webinars now.

Hi CustomerEd

Welcome to the Community. This is unusual. To better understand, Does this happen when creating the Polls, or during the Webinar, or in the recording?