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Pre-recorded video not appearing in webinar recording in new app
My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed the backend to automatically record the webinar once the broadcast starts.
Using the old version of the platform, my recording would capture everything, so I'd have one webinar recording consisting of the live intro, the pre-recorded video, and the live Q&A and outro.
I have used the new version of the platform twice now, and each time the webinar recording does not capture the pre-recorded video that I shared during the broadcast. The webinar recording does run the full length of the webinar itself, so comprises the live intro, then the default GTW microphone background image spanning the length of time the pre-recorded video was playing, followed by the live Q&A and outro.
During the webinar I play the pre-recorded video using the Share button at the bottom of the Control Panel.
Is there some step that I'm overlooking to make sure the pre-recorded video is also being capture in the webinar recording?
Cheers,
Donal
Hi Kate, the fix has fixed the issue I was having. The pre-recorded talks on the broadcast I hosted this week showed up on the broadcast recording. That reduces my post-production work significantly, so thanks for getting this fix pushed through.
Donal
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Great news! Thanks for letting me know and for all your reports and patience.
Update 10/30/2024: Issue is resolved, closing the thread for further comments.
Hi Kate, the fix has fixed the issue I was having. The pre-recorded talks on the broadcast I hosted this week showed up on the broadcast recording. That reduces my post-production work significantly, so thanks for getting this fix pushed through.
Donal
This is good news, Katie. I have a webinar tomorrow, October 1, so fingers crossed.
Hi all,
The team has released a fix that should mitigate this issue.
If you still have issues with recorded videos not appearing in Webinar recordings, please do let me know.
Thanks for your report and link, I've shared this with the team.
Polls in recordings for the new app is currently being reviewed.
Reporting on Reactions is not currently available, there is a request for it in the idea section here, I encourage you to vote.
Hello! We have the same issue only when hosting our live webinars with multiple attendees and not a test that we did to try and recreate the issue (which is strange the videos not to be recorded live but on a test). As a result we had to revert back to the "Classic" version. We understand the polls don't record in the new version, but it would be great for future to have that updated for those to show as well. Also, in the new version we love the reactions option (heart/clap/thumbs up/etc.), but is there a way to get a report of how many reactions there were total during the webinar and if not can that be added as well as that would be very beneficial for our reporting which we submit to our team and clients.
Registration link: https://attendee.gotowebinar.com/register/6541173232968981594
Thanks everyone for your posts and for submitting the web IDs, our team has reviewed and made updates that should appear in the upcoming weeks. Thanks for your patience.
Hi there AllforOnePL, I'm sorry to hear this.
We are still investigating this issue. You are using the new GTW experience and not the classic version, correct?Could you help by providing the Webinar ID, date, and link to recording (if possible).
You can PM me the details by clicking on my username, KateG on the left and on the next screen you will see the option to Send a Message on the top right.
Hi guys,
I have similar problem. During the webinar we were showing our pre-recorded videos. During the session everything worked, attendees coul see this videos. But they did not appear in webinar recording. Could you help me, is there any solution to this?
Best!
Ola
I just created a case and sent you an email, could you please respond with the recording when you receive? Thanks.
