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Cristiano_R's avatar
Cristiano_R
Active Contributor
2 months ago

Terminal server not connect to the right User

Good morning,
I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago it made me log in automatically, while now it only offers me active sessions, with the consequence that it makes me log in to an account in use!, this thing did not happen before, I have already checked the windows part and everything seems ok, could it be a problem with the new agent in version 1.24.1.6020?

Greetings Cristiano

9 Replies

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  • KateG's avatar
    KateG
    GoTo Manager
    4 days ago

    Hi Cristiano_R 

    Sorry to hear this. We have limited staff on hand for a company wide holiday. I've pinged the agent associated with your case, we should have an update for you soon. 

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    4 days ago

    Good morning,

    I have not had any more info about this problem, any news? Does anyone have the same problem as me?

  • KateG's avatar
    KateG
    GoTo Manager
    20 days ago

    Cristiano_R thanks for getting back to me. I know the team is working internally on Windows terminal services. Your support representative should be contacting you soon with an update on your case. 

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    20 days ago

    Hi Kate,

    ok, but no one has contacted me at the moment, bye

  • KateG's avatar
    KateG
    GoTo Manager
    20 days ago

    Hi Cristiano_R 

    I see an agent posted an update today and is awaiting your response. Thanks for your patience! 

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Cristiano_R 

    The logs you sent today are currently being escalated internally. Hopefully, this will give more insight, thanks for taking this step. 

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    2 months ago

    Good morning Kate,


    thanks, consider that this problem has arisen in the last week, I have been using Goto for 2 months now and everything was fine, I did not register this behavior.

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Cristiano_R Welcome to the Community.

     

    I'm not aware of this as an issue, but I'm asking the team internally if they have any insight. I see that you are currently working with a support agent and supplying logs. Thanks for taking that step.