The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Unattended service reports status Offline
I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices list either. I've restarted the service, and connected via End User access. Is a reboot required? What else might be causing this issue?
7 Replies
Totally agree! We will make it more prominent. We have it documented under https://support.goto.com/resolve/help/getting-started-add-devices but it should be in the product to emphasize it.
Thanks for the hint, we will do that soon.
Br,
Robi
As a matter of fact, I did rename it. Kind of annoying that you can't. Might be good to document that, no?
Which port does the unattended application use to communicate?
This is my devices page looks like:
If you are signed into your account on the website any new devices that are added should appear like this on your Devices page:
After the Unattended installer has run the software will try to connect to our servers at which point it appears on the Devices page. It's possible some local firewall/security software could block the connection to our servers.
Windows 10
Where do I find the unverified devices list?
Hi Boyd B.
What operating system is the laptop running? After you went through the installation process did you see the computer in the Unverified devices list?
