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Forum Discussion
AV Not Supported or OESIS out of Date?
Over the past 7 years we always run into issues where our antivirus gets upgraded by the manufacturer (Symantec) and LMI is slow to catch up and support it. Every single time this has happened I call into support, mention the old tickets to show a history of this issue and specifically reference how I have always been told that “OESIS is out of date and once it’s updated, this issue will be resolved”.
Before LMI joined with Go To Meeting, the support team was awesome and knew their product, after I reported this, the issue was always resolved within 30 days, however when I last reported this to support, they couldn't wrap their heads around it and insisted that I uninstall the current, latest version of AV in favor of an older one, why would ANYONE do such a thing?
I again referenced an older case, which was EXACTLY what I was experiencing and the matter was never followed up on but now the situation is getting worse because Symantec, as well as every other AV, is always upgrading, changing, adapting, etc. Is the lack of follow-up because LMI has its own AV now? Or is it because the new support no longer has a solid understanding of the product?
When this was last reported in November of 2018, LMI fully supported Symantec Hosted Endpoint Protection, 3.00.00.2701 however Symantec was at version 3.00.20.2796, since then Symantec has upgraded to version 3.00.31.2817 and LMI still has not caught up. What is the point of paying for a service to help monitor and maintain your computers when the product doesn’t accurately report the status of your computers, specifically the AV status?
Is LMI ever going to update OESIS? Or whatever they are using now?
11 Replies
We have this same issue. LogMeIn has a supported AV list for MacOS which is not updated, we installed Kaspersky Internet Security which is the lastest version which is not in the list and is not fully supported. We need the support AV list updated.
Color me confused. The link you sent me says the following is now supported:
Symantec Endpoint Protection Cloud 22.17.0.183 by Symantec Corporation
However I used to see: Symantec Endpoint Protection: Small Business Edition - Cloud, is this the same as above?
If it is, then I'm even more confuused because the current version of Symantec Endpoint Protection: Small Business Edition - Cloud is: NIS-22.15.2.22
We effectively updated the library on our end, so check the notes here to compare your own antivirus version: https://help.logmein.com/pkb_mobile#article/l:en_US/kA71B000000TP99SAG/r
Is it an update in the form of a new version being pushed out or is it an update to the current version that's only going to be applied to new installs of LMI?
telenberger It looks liek OESIS was updated recently (while I was away from the office for a bit), so I'm wondering if your issues persist now?
2 weeks later and still no update?
Hi telenberger ,
I am expecting an update this week. Thanks for you patience in the meantime.
Its been 15 days, any update? Last time this happened it was corrected in less then a week. Whats going on?
No, this just recently came to our attention, and we hope to have more updates soon.
An investigation? That's news to me, does it by any chance date back to the last time I contacted LMI over this (November 2018)?
