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LockonCC's avatar
LockonCC
Active Contributor
5 years ago
Solved

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching?  At first I thought it was my PC but now I am not able to used saved credentials on both computers I use on a regular basis - "Login failed. (1327)  Enter the Windows user name and password you use when physically sitting at the remote computer."

 

I'm getting so sick of LogMeIn... wish I had more time to explore other options... maybe it's time to just move on to ST.

  • Hi N_Idaho,

    The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

     

    Should the issue still persist, please contact customer support, GlennD can help you with that.
    To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

     

13 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi N_Idaho, welcome to the community.

     

    Can you provide any more details? Could someone else have updated the credentials on the PC? 

     

  • N_Idaho's avatar
    N_Idaho
    Active Contributor
    2 years ago

    I have the same issue with only this PC out of 250 I have on my acct.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hello LockonCC

    I am sorry for the recent connection trouble.

     

    If this just started happening, are you able to confirm the operating system versions and endpoint LMI software build installed?