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HelmiPRE's avatar
HelmiPRE
New Contributor
6 years ago

LMI AV - "LogMeIn AV installation failed"

Hi,

 

after there was a hint via E-Mail, i wanted to try the NEW LMI AV...

 

on some it is installing and on others it is NOT installing..

 

the difference: on Windows 10 Version 1903 it is NOT installing with the following LOG-Entries (on the "lower" Versions it installed):

 

2019-05-21 07:53:49.019 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - CRemotelyAnywhere_WebSvc - Processing DB command: '<c i="36" />'
2019-05-21 07:53:49.020 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - Install DB command received.
2019-05-21 07:53:49.567 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - LogMeIn AV license is available (activationCodeId: b17c16eb-063b-472f-aea7-362aa3693449, valid for 3335885 second(s)).
2019-05-21 07:53:49.885 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - Temporary directory for LogMeIn AV (C:\WINDOWS\TEMP\LogMeInAV) created successfully.
2019-05-21 07:54:05.710 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - PackageDownloader - Download finished.
2019-05-21 07:54:05.714 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - LogMeIn AV package downloaded successfully to C:\WINDOWS\TEMP\LogMeInAV.
2019-05-21 07:54:16.337 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - LogMeIn AV package unpacked successfully to C:\WINDOWS\TEMP\LogMeInAV.
2019-05-21 07:56:19.980 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - Self-extracting archive unpacked successfully to C:\WINDOWS\TEMP\LogMeInAV.
2019-05-21 07:56:20.907 - Info - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - Installing LogMeIn AV has been started, waiting for completion...
2019-05-21 07:56:22.851 - Error - LogMeIn - NT-AUTORITÄT\SYSTEM - 04892 - 0x00001D5C - LogMeIn AV - Failed to install LogMeIn AV, remove temp files. Installer exit code: 1151

 

 

Exit Code 1151 = "Wrong OS" !?!? but it should work on Windows 7 and higher...

 

when will Version 1903 be supported? it's on the road!   ;-)

  • MateNavay's avatar
    MateNavay
    6 years ago
    The update for existing endpoint went live on update servers today and new installations should get the new package later this week.
    Unfortunately testing and fixing a few bugs took longer than expected.
  • MateNavay's avatar
    MateNavay
    GoTo Contributor
    6 years ago

    Hi HelmiPRE,

     

    Windows 10 Version 1903 is currently only availbale through the Windows Insider preview program.

    Nevertheless, we are working on making sure the upcoming version of Windows 10 becomes supported for LogMeIn Antivirus.

     

    Thanks you for bring this to our attention!

    Mate

    • HelmiPRE's avatar
      HelmiPRE
      New Contributor
      6 years ago

      Hi Mate,

       

      you are right - but it should be official in a short time....

       

      ...always the same with this AV's...

       

      can you keep me informed? will then this version be installed or the "old" one (with KAV there was an "older" version installed and to the newer one you had to update via "updating KAV".....

       

      thanks for your info

      Helmi

      • MateNavay's avatar
        MateNavay
        GoTo Contributor
        6 years ago

        Hi Helmut,

         

        Our vendor is running final tests for the new engine, so we should be able to release a new LogMeIn AV version that supports 1903 sometimes next week.

         

        Thanks,

        Mate