Forum Discussion

hartdesk's avatar
hartdesk
New Member
3 years ago

Signature Key Creation Not Working

Every time  I try to enter the signature key for zero trust. I get to the Re-enter sig key screen, enter the key, click next and nothing happens. It just stays on the same page. I have refreshed, clo...
Question
AshC's avatar
AshC
Retired GoTo Contributor

Hi hartdesk 

Welcome to the Community. 

 

We can certainly help investigate this further with you.  I see you already filed a case, so we'll have this prioritized for an outreach soon.  Also, feel free to call directly in, if we offer local phone numbers in your area (if not, click my Community name to send a private message with your direct phone number for a follow up). 

 

Thanks you. 

MWQ's avatar
MWQ
Active Contributor
3 years ago

Hi,

 

I am also experiencing the same issue as well. Is there a solution for this?

 

Thanks

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi MWQ, welcome to the community.

     

    Is this your first time setting this up? Would you be able to try in a different web browser? 

     

    • MWQ's avatar
      MWQ
      Active Contributor
      3 years ago

      Yes. First time setting it up. I've tried on multiple browsers - Edge, Chrome, Firefox, Brave on multiple computers too - Win11 and Win10.

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        MWQ, thank you for the additional details. We were unable to identify any issues with your account on our end so we would like to gather some log files from you for review. Can you please do the following:

         

        • Open Chrome and login into your account
        • Open Developer window (F12)
        • Go to the Network tab
        • Please create your Signature Key
        • Right-click on the Network tab and Save all as HAR file
        • Email me the HAR file at gotoservice@logmein.com