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john81's avatar
john81
New Member
8 years ago
Solved

Group policy is blocking the installer from running in app data ( due to security) Help!

We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?

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  • sndchsr's avatar
    sndchsr
    New Member
    7 years ago
    The MSI didn't work for me. I had to whitelist the path in the group policy. Since so much malware uses the appdata folder to process, you should really consider changing the path.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    I'm very sorry, the local appdata folder is required in order to launch the GoToMeeting application during the web browser flow.

     

    Have you considered the Multi-User MSI at all?

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago
    The link has been updated. The install paths will be updated at a latter date as they no longer include Citrix in the path.
  • mowgus's avatar
    mowgus
    New Member
    8 years ago

    Your own links are broken Glenn.... try going to the link.

  • Eric Crawford1's avatar
    Eric Crawford1
    New Member
    8 years ago
    Here's what worked for us, whitelist this:  %localappdata%\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1361.exe

    Or to avoid the inevitable rename of file... %localappdata%\GoToAssist Remote Support Customer\g2ax*.exe

    eric
  • John A1's avatar
    John A1
    New Member
    8 years ago
    I have had the Cryptoblocker prevention running for a number of years and never had a problem with GotoAssist ( FastSupport ) now users cannot launch the application ( they are not installing it just running ).  please fix so that it works as it did.
  • John A1's avatar
    John A1
    New Member
    8 years ago
    the old app worked.  so what ever you did please change it back.  we are looking at other options to support our customers.