Forum Discussion

jacobtr93's avatar
jacobtr93
Visitor
2 months ago

Call Analytics - Agent Availity

Is there a report I can pull that will breakdown an agent's day by date and time within a specific date range? I need to be able to view when agents are late from lunch, breaks, etc. but the current analytic view is limited and only allows you to view day by day and you have to hover over the graph to see this. None of the exportable reports show this information.