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Forum Discussion
Does the New Chrome Extension Require the GoTo Windows App for Caller ID Search?
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM base...
Hi ProgenyAlpha Welcome to the Community,
The update/solution that was added to the GoTo app should cover the same use cases that were supported by the old chrome extension. I've let the team know that the Caller ID search feature is not there, it there is any more information please let me know.
That being said, we do plan on adding more functionality to the new chrome extension, however the expectation will be that it relies on the GoTo desktop app being installed. Screen pop will remain a configuration managed via the GoTo app.
If you are only interested in Screen pop and don't want to install the desktop app, you can use the web app (app.goto.com) which also supports screen pop. However, this would limit the ability to initiate calls via the TEL links identified by the chrome extension (this step requires the desktop app).
Let me know if you have any questions on the process, I'm happy to take it to the team.
