For some reason when I enable call forwarding (*72) I need to have my first step on the dial plan be a direct line.
If I do a ring group first the calls just go through like normal without forwarding the calls.
We have a ring service we use during lunch hours, and need to enable call forwarding when we're on lunch. Not sure why it needs to be a direct line to make forwarding work.
We dial *72 and the phone number...which forwards all our calls to the call service.
Hi NateC2k,
Welcome to the Community.
I checked with the team and you do appear to need a direct line when forwarding for routing purposes.
How are you connecting to the ring service? I can check and see if there are alternative ways to work this.
You can also join a ask an expert session, and directly ask team members specific Q&As offered most weekdays at 11am PST.
